Coming Home Real Estate L.L.C. General Terms & Conditions(GTC)

Effective Date

Coming Home Real Estate L.L.C., Emirate of Dubai, United Arab Emirates

Company Incorporation: 17 April 2025
Effective Date of the General Terms & Conditions: 31 January 2026

Registered Office: Business Bay, Ontario Tower, Office 1701‑06, Dubai, U.A.E.

Dubai DED Commercial License No. 1493768

Registered with the Dubai Land Department (DLD) and regulated by the Real Estate Regulatory Agency (RERA) | ORN: 50479

Client: Any natural or legal person engaging our services (“Client”, “you”).
Company: Coming Home Real Estate L.L.C. (“Company”, “we”, “us”).


1) Acceptance & Updates

1.1 By using our advisory, brokerage, marketing, or related services (including via website, email, social media, WhatsApp, or in‑person), you accept these General Terms and Conditions (“GTC”).

1.2 If a signed engagement letter, RERA Form A/B/F, or service order conflicts with these GTC, the signed document prevails. RERA‑mandated smart forms (Form A for marketing authority, Form B for buyer representation, Form F for sale and purchase) take precedence for regulated brokerage activities.

1.3 We may amend these GTC from time to time. Updated versions take effect 14 days after publication or notice. You may object in writing before the effective date; continued use thereafter constitutes acceptance.


2) Regulatory Context (Dubai, UAE)

2.1 We operate as a RERA‑licensed real estate brokerage under ORN 50479. All brokerage activities are performed by licensed agents holding valid BRNs, including, where applicable, BRN 82886, in accordance with Dubai real estate brokerage regulations.

2.2 Advertising & Listing Permits
All property advertisements published by the Company require a valid Trakheesi advertising permit and must display or encode the official Madmoun QR code, allowing the Client to verify listing details through the DLD/Dubai REST system.

2.3 Broker & Permit Verification
Clients may independently verify:

  • Company brokerage license (ORN)

  • Agent license (BRN)

  • Listing permit (Trakheesi/Madmoun)

Verification may be conducted via the official Dubai Land Department (DLD) services, including the Dubai REST app and DLD digital channels.


3) Scope of Services

3.1 Our services include, but are not limited to:

  • Buy‑side Advisory & Acquisition (ready and off‑plan)

  • Sell‑side (Marketing) Services

  • Leasing & Lettings

  • Portfolio & Yield Advisory

  • Landlord/Tenant Onboarding

  • Interior Design, Furnishing & Fit‑Out Services (via approved partners)

  • Property Management (via licensed partners)

  • Holiday‑Home & Short‑Term Rental Introductions

  • Banking & Mortgage Introductions (via licensed institutions)

3.2 Off-Plan Projects: Escrow Compliance
The Client acknowledges that Escrow Law No. 8 of 2007 applies. All payments for off-plan units must be paid exclusively to the developer’s DLD-approved project escrow account. We will never request off-plan payments to our company or personal accounts.

3.3 Interim/Oqood Registration
Off‑plan sale agreements and related dispositions must be registered on the DLD Interim Register (Oqood). Dispositions not recorded may be considered invalid under Dubai law.

3.4 The Client acknowledges that real estate developments, particularly off-plan projects, may be subject to delays, changes in timelines, or variations in refund practices, which are outside the control of the Company.


4) Client Responsibilities

4.1 Accurate Information
You warrant that all information and documents provided to the Company are correct, complete, and up to date, and that you have full legal authority to enter into the relevant transaction.

4.2 KYC/AML Cooperation
As a regulated Designated Non-Financial Business or Profession (DNFBP), we are legally required to perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). The Company reserves the right to suspend or terminate services if required information is not provided or if compliance requirements are not satisfied.

The Client agrees to provide all required KYC data, including:

  • Identity documentation

  • Proof of address

  • Beneficial ownership information

  • Source of funds/wealth evidence

  • Sanctions and PEP screening information

4.3 Tenancy Requirements
For leasing transactions, you must ensure proper Ejari registration and compliance with all RERA‑mandated rules and documentation.


5) Anti‑Fraud, Payments & Escrow Safeguards

5.1 Account Confirmation
Before making any payments, you must verify beneficiary name, IBAN, and purpose through an authenticated Company communication channel. For off‑plan, payments must be made only to the developer’s escrow account.

5.2 Title & Permit Verification
We assist Clients in verifying title deeds, Trakheesi permits, Madmoun QR codes, and ownership information via DLD systems. Clients may independently verify at any time via Dubai REST.

5.3 Cash Restriction
We do not accept cash payments for purchases or sales. AML regulations prohibit such forms of payment.

5.4 Payments to Developers and Third Parties
The Client acknowledges that any payments made to developers, sellers, escrow accounts, or any third parties - including, but not limited to, Expression of Interest (EOI) deposits, reservation fees, instalments, or other transaction-related payments - are made directly by the Client and at the Client’s own risk and responsibility.

The Company does not receive, hold, or control such funds and is not a party to the underlying contractual relationship between the Client and the developer or third party.

Accordingly, the Company shall not be liable for any delay, deduction, non-refund, default, or financial loss arising from or related to such payments, including but not limited to EOI cancellations, refund processes, or developer-related obligations.

Nothing in this clause shall exclude liability in cases of fraud, wilful misconduct, or gross negligence on the part of the Company, to the extent such liability cannot be excluded under applicable UAE law.

For the purpose of these GTC, “gross negligence” means a serious disregard of a duty of care which a reasonably competent real estate professional in Dubai would be expected to observe under similar circumstances.


6) Contracts, Brokerage Instruments & Priority

6.1 When applicable, the Client shall execute:

  • RERA Form A - Seller/Broker marketing authority

  • RERA Form B - Buyer representation

  • RERA Form F - Sale & Purchase Agreement
    All in their latest smart forms recognized by DLD/RERA.

6.2 In case of conflict, signed engagement letters, RERA Forms A/B/F, SPA, or tenancy contracts supersede these GTC.


7) Fees, Taxes & Invoices

7.1 Fees are due based on the milestones defined in the engagement letter, Forms A/B, SPA, or tenancy agreement.
Fees are non‑refundable once the corresponding milestone is achieved unless required by law.

7.2 A Value Added Tax (VAT) shall apply at the prevailing statutory rate (currently 5%) where applicable under Federal Decree Law No. 8 of 2017 and its amendments.

7.3 Fees are payable in AED, unless explicitly agreed otherwise.

7.4 The Company may suspend services and apply applicable statutory interest for overdue invoices.


8) Third‑Party Providers & Limitations

8.1 We may introduce you to licensed third‑party developers, banks, trustees, legal firms, interior designers, holiday‑home operators, or property managers.
All engagements with such providers are between Client and the third party.

8.2 Any forecasts (capital appreciation, yield, rental income) are indicative only and not guaranteed.

8.3 Service availability on our website and digital platforms may be temporarily disrupted without liability.

8.4 No Investment Advice / No Reliance
The Company provides real estate advisory and brokerage services only and does not provide financial, investment, legal, or tax advice.

Any information, analysis, or recommendations provided by the Company are of a general nature and do not constitute a guarantee of performance.

The Client acknowledges that all investment decisions are made independently and that the Client does not rely solely on the Company’s views when entering into any transaction.

8.5 Transaction Execution
The Company does not assume responsibility for the execution, completion, or performance of any transaction, including registration, developer obligations, or third-party processes.
Transaction timelines depend on third parties, including developers, authorities, and financial institutions, and may be subject to delays outside the Company’s control.

8.6 Independent Advisory Capacity: No Partnership or Agency
Nothing in these GTC shall be construed as creating any partnership, joint venture, or agency relationship between the Company and any developer or third party. The Company acts solely as an independent real estate broker and advisor and does not assume any fiduciary, discretionary, or asset management responsibilities beyond those expressly required under applicable UAE law.

8.7 Information Disclaimer
The Company does not warrant the accuracy, completeness, or timeliness of any information provided, including property details, developer information, or market data, whether obtained from third parties or otherwise. To the extent permitted by applicable law, the Company shall not be liable for any reliance placed on such information.

8.8 No Duty to Monitor or Update
The Company has no obligation to monitor or update any information, market conditions, or project developments after it has been provided to the Client, unless expressly agreed in writing.


9) Compliance: AML/CFT (DNFBP)

9.1 As a DNFBP, we maintain a full AML/CFT compliance programme, including:

  • Enterprise‑wide risk assessment

  • CDD/EDD procedures

  • Sanctions screening

  • Transaction monitoring

  • goAML registration & reporting

  • Suspicious Transaction Reports (STRs)

  • Five‑year record retention

  • Staff training and MLRO oversight

Clients agree to comply with all reasonable AML information requests.


10) Advertising, Trakheesi & Madmoun

10.1 We will not publish any property listing without a valid Trakheesi permit and Madmoun QR code.
Listings may be suspended or removed if permits expire or if DLD/RERA instructs removal.

10.2 By engaging us, the Client authorizes the Company to apply for or renew advertising permits using documents the Client provides (e.g., title deed copy or Form A).


11) Off-Plan: Escrow & Oqood

11.1 Escrow Payments Only
All off‑plan payments must be made to the project‑specific escrow account.
The Company will never request or accept off‑plan payments to its own account.

11.2 Mandatory Registration
Off‑plan sale contracts must be recorded on Oqood.
Failure to register may render the disposition invalid.


12) Leasing: Ejari & Tenancy

12.1 Dubai tenancy laws (Law 26/2007 & Law 33/2008) require all tenancy contracts to be registered with Ejari.
We may assist administratively but do not provide legal representation before the Rent Disputes Settlement Centre.


13) Intellectual Property

13.1 All Company content, including texts, images, videos, marketing materials, and design, is protected. Copying, reproducing, or distributing such content without written permission is strictly prohibited.


14) Data Protection (UAE PDPL)

14.1 Personal data is processed under Federal Decree‑Law No. 45 of 2021 (PDPL).
We apply lawful bases, transparency, data‑subject rights, safeguards for transfers, and security measures.
Our Privacy Notice explains collection purposes and rights in more detail.


15) Liability & Force Majeure

15.1 To the extent permitted by UAE law, we exclude all indirect, consequential, and expectation damages.
Our maximum liability is limited to the fees paid for the specific service in question. The Client agrees that this limitation is reasonable and proportionate in light of the nature of the services provided.

15.2 We are not liable for delays or failures caused by force majeure events, including but not limited to regulatory changes, market disruptions, developer-related delays, financial market instability, natural disasters, or technical outages.


16) Termination

16.1 Either party may terminate the agreement for material breach if the breach is not remedied within 10 business days of written notice.

16.2 All earned fees remain payable and non‑refundable.


17) Governing Law & Dispute Resolution

17.1 These GTC are governed by UAE federal law and the laws of the Emirate of Dubai.
Courts of Dubai (non‑free zone) have exclusive jurisdiction for non‑arbitrated disputes.

17.2 Optional arbitration: By mutual written agreement, disputes may be referred to DIAC (seat: Dubai, language: English).

17.3 Leasing disputes fall under the Rent Disputes Settlement Centre.


18) Notices

18.1 Official notices must be sent to:

Coming Home Real Estate L.L.C.
📧 dubai@cominghome.ae
🏢 Business Bay, Ontario Tower, Office 1701‑06, Dubai, V.A.E.

Notices from the Company will be sent to the email or address provided by the Client.

18.2 Regulatory communications from DLD/RERA may be sent via approved smart systems, including Trakheesi.

18.3 Communication Disclaimer
The Company shall not be liable for any loss arising from delays, transmission errors, delivery failures, or misunderstandings in electronic communications, including email and messaging platforms.


19) Social Channels

19.1 Our official social platforms (Facebook, Instagram, YouTube, LinkedIn, Pinterest, X/Twitter, TikTok) are for marketing communication only. They must not be used for payments, service of notices, or transmission of sensitive documentation.


20) Entire Agreement; Severability; Assignment

20.1 These GTC, together with any signed engagement letter and applicable RERA forms, constitute the entire agreement governing the services.

20.2 If any clause is invalid, remaining clauses remain enforceable.

20.3 We may assign this agreement within our corporate group; all other assignments require mutual written consent.


Annex A - Dubai‑Specific Consumer & Compliance Guidance (Informative)

A. Verifying Ads, Permits & Brokers

  • Scan the Madmoun QR on any listing to verify authenticity

  • Use DLD’s online tools (Dubai REST / DLD website) to validate: 

    • Brokerage license (ORN)

    • Agent license (BRN)

    • Listing permit (Trakheesi)

B. Off‑Plan Buyer Protection

  • All off‑plan payments must be made only to the developer’s escrow account

  • Escrow accounts are controlled under Escrow Law No. 8 of 2007 for investor protection

C. Oqood Registration

  • Off‑plan transactions must be registered on the Interim Property Register (Oqood).

  • Failure to register can invalidate the transaction

D. Tenancy Compliance

  • Ensure Ejari registration for every tenancy

  • Use RERA‑aligned contracts and adhere to tenancy timelines and notice requirements

E. RERA Smart Forms (A, B, F)

  • These standardized digital forms govern marketing authority, buyer representation, and sale execution

F. Fraud Prevention

  • Verify all permits via DLD/REST

  • Never send funds to unverified accounts

  • Contact us or DLD immediately if unsure about any payment instructions